Shout out to our team!
Last week was our highest call volume of 2017 with 522 calls! That’s 29% more than the previous week!
We wanted to take a moment to shout out to our fantastic team, especially the Triage Team, who handled these calls with such patience and kindness. The entire Tech Team pitched in to help out too, answering and resolving calls. Teamwork at its best!
Even with the high pressure of enormous call volume, our team received incredibly positive and happy reviews from our clients. This truly shows the outstanding work our coworkers do each and every day! Here are some of the comments we received last week – it was so hard to pick and choose the best, there were so many to choose from!
- He was patient, friendly and knowledgeable. A pleasure to work with.
- It was great that you all were so on top of this problem and took the time to explain it to me. Thank you!
- She is ALWAYS pleasant and willing to provide the BEST possible service – that’s pretty clear. I couldn’t ask for a better experience.
- The person I worked with was fantastic, pleasant and got me up and running in no time. Thank you!
- He solved my problem very quickly and efficiently and was very friendly on the phone. Thank you!
- My experience was great because he hung in there with me! He understood how urgent it was that the problem be solved and he did not give up. I can’t tell you how much I appreciate it.
- He was friendly and knowledgeable. He was able to get me set up with remote access very quickly.
- Excellent response and corrected the problem immediately- Thank you-
- He was very helpful. He understood the problem and took care of it right away.
- She was great. She was friendly and she not only set up my remote access, but also took the time to explain everything. It is great to solve a problem so easily. Thanks.
- All problems were resolved quickly and he stayed on the line until I was completely satisfied. Good work.
- I was able to talk with someone right away and problem fixed:)
- The service I received was fast, efficient and friendly. The issue was resolved quickly.