Posts

How we do it

I’ve spent some time lately looking at our company with an objective eye. That’s not always easy to do. Most of the time, you’re just busy getting through your task list, brainstorming new ideas, or putting out fires. But, after I spent some time recently getting out to our clients to see how they do things, it has forced me to come back an observe how we do things. You know what. We do things pretty darn well! Read more

What’s the story? How our manufacturing clients use technology – Part 1

I’ve been heading out “into the field” lately to talk to some of our manufacturing clients about what they feel are their most important uses of technology. Read more

Freelance services can help you be more efficient and productive

We’ve been posting a lot lately about the benefits of outsourced services and how to choose the right outsource partner. Today let’s talk about the little jobs that can be outsourced that may save you enough time to make it worth your while.

While this isn’t specifically IT-related, it is all about helping you be more efficient and productive – which also happens to be a key goal of our technology solutions! Read more

Our IT vision for 2019

We are focused on our mission of helping our clients gain a competitive edge from their technology. This year we are looking closely at 3 key areas that are critical to supporting your success. Take a look at this quick video:

How to Choose an Outsourced Partner

As we discussed in a previous blog post, your time is your most valuable asset and you don’t want to waste it doing something you aren’t an expert in. Businesses can outsource all kinds of things: payroll, recruitment, graphic design, marketing, IT, etc. As you choose an outsourced partner, you want to make sure you’re not going to waste that precious time of yours on the wrong fit. That’s why you have to choose wisely! Read more

Do what you do best…Outsource everything else!

Recently, we had a really clogged up office kitchen sink. We’ve got some handy folks on our team who could have looked at it, but instead we remembered two important things…1) we are not experts at fixing clogged sinks and 2) we have much better things to do with our time. The solution here: OUTSOURCE! Read more

Manufacturers’ 6 most common questions about outsourcing

Our manufacturing clients and prospects often have similar questions about outsourcing as they consider their technology needs. Let us answer some of these concerns:

  1. Don’t we need someone that understands our unique facility and needs?

    Your facilities are unique. We have the best tools available that allow us to quickly map and document your system, so we can be up to speed on your environment in the blink of an eye. This is part of our discovery process, which happens before we even start discussing any needs or ways to improve your system.

    Your needs are unique. A virtual Chief Information Officer works directly with your team to get to know your company, your needs, and your business strategy. It is this person’s role to fully understand your needs as an organization and to devise an IT strategy that not only works for today but prepares you for tomorrow. Read more

When does 2+2=5?

When does adding two things together equal more than the sum of their parts? When you can take a few pieces of information, put it together, and come to a conclusion that saves you tons of time or resources! This is one of our very favorite things to do for our clients!

How do we do it?
Sometimes multiple helpdesk calls come in and they seem unrelated and may even be assigned to different techs to solve. They may even be quick issues, like difficulty updating a password, or a pop-up that keeps occurring from time to time for low disk space on a user’s computer. To an outside eye, these issues may seem coincidental or completely unrelated. But, our POD teams get to know our clients so well that they pick up on these seemingly unrelated events and can make changes that save everyone time and energy.

Putting it together

One client’s Read more

IT Direct Superheroes

A standalone IT person can only do so much. While they are keeping you up and running, who is ensuring that IT is giving you a competitive advantage?

Your IT needs to not only work, it needs to keep you efficient and productive, safe and secure, and ready for the future of your business.

Our IT Superheroes make sure your technology leads you into the future!

Please contact us or give us a call at 860-249-1200 to learn what our superheroes can do for you.

Improve Client Retention with VoIP Service

Why Outsourcing IT Is a Smart Business Decision for SMBs

When you first think of outsourcing IT, dropping cables, installing servers and network monitoring might come to mind. However, technology is penetrating the workplace at an increasing rate. Budgets across every industry are changing to accommodate more infrastructure investments.

To help small and medium-sized businesses (SMBs) remain competitive and profitable, the outsourced IT field is also having to change its model. Managed services providers (MSPs) are going above and beyond traditional IT work. They are beginning to aid companies as strategic business partners, helping them make smart decisions regarding technology purchases. Here’s how:

Mitigating Risks as Your Consultant

The IT marketplace is incredibly vast. The number of services and solutions that seemingly fit your business needs are most likely overwhelming – unless your industry is highly niche. While any successful company must take risks, mitigating as many as possible must also be a part of your strategy.

You should rarely – if ever – take risks with your network investments. The stakes are much higher than just throwing away money. Your technology directly impacts the products and services you provide.

Hiring an outsourced IT firm as a consultant will ensure your technology investments are profitable and fit your needs now and in the future.

Some of the core aspects of IT consulting involve:

  • Creating a strategic IT plan that is scalable
  • Providing proactive recommendations
  • Eliminating existing IT inefficiencies

Giving You Direction as Your CIO

Acquiring a consultant is perfect for ensuring all your technology investments are strategic. An MSP can also partner alongside your business as a Chief Information Officer (CIO).

Having access as an SMB to a CIO has many benefits. Although not every MSP treats this function the same, some of the core functions of a CIO can include:

  • Fiscal budgeting with periodic reviews
  • Technology vendor management
  • Continual refinement of strategies

Ultimately, the goal of an outsourced CIO is the same as someone you would hire internally: to give direction regarding your technology investment so that you continue to grow.

A Leader in Outsourcing IT

As an experienced and business-savvy MSP, IT Direct’s goal is to remain on the leading edge of the outsourced IT field. As a result, we don’t view consulting and CIO services as quick add-ons to what we provide for SMBs; they are central to everything we do because strategic planning is paramount to your success.

Give us a call when you’re ready to partner with a technology firm that understands the business side of things as well.