How to Choose an Outsourced Partner

As we discussed in a previous blog post, your time is your most valuable asset and you don’t want to waste it doing something you aren’t an expert in. Businesses can outsource all kinds of things: payroll, recruitment, graphic design, marketing, IT, etc. As you choose an outsourced partner, you want to make sure you’re not going to waste that precious time of yours on the wrong fit. That’s why you have to choose wisely! Read more

Do what you do best…Outsource everything else!

Recently, we had a really clogged up office kitchen sink. We’ve got some handy folks on our team who could have looked at it, but instead we remembered two important things…1) we are not experts at fixing clogged sinks and 2) we have much better things to do with our time. The solution here: OUTSOURCE! Read more

When does 2+2=5?

When does adding two things together equal more than the sum of their parts? When you can take a few pieces of information, put it together, and come to a conclusion that saves you tons of time or resources! This is one of our very favorite things to do for our clients!

How do we do it?
Sometimes multiple helpdesk calls come in and they seem unrelated and may even be assigned to different techs to solve. They may even be quick issues, like difficulty updating a password, or a pop-up that keeps occurring from time to time for low disk space on a user’s computer. To an outside eye, these issues may seem coincidental or completely unrelated. But, our POD teams get to know our clients so well that they pick up on these seemingly unrelated events and can make changes that save everyone time and energy.

Putting it together

One client’s Read more

Life lessons

Life Lessons

Yesterday I went to a conference that was designed for women entrepreneurs to learn from other women entrepreneurs.  It was a terrific event, put on by the Greater Hartford SCORE organization, a volunteer-based national group in which retired executives use the knowledge and skills they gained throughout their careers to mentor small business owners on starting and developing their business.

The panel was filled with five incredible, successful women who enjoyed telling the stories of their businesses, their lives, and all the things they learned along the way. The themes that stood out are important, not only for entrepreneurs, but for all business leaders: Read more

Outsourcing IT

Outsourcing IT is Like Importing the Finest Beer

If you’re sitting down to watch a game, catch up with friends, or enjoy a meal, chances are your beer of choice will be a lager. The most popular beers in America in nearly every market fall into this category. If it’s got “light” or “bock” attached to its name, it’s probably a lager. Despite all the advertising that would lead you to believe that these beers are an American trademark, however, lagers (and most other beers for that matter) have a storied history across the sea and a mystique that eludes most American brewers. Lagers originated not in the mountains of Colorado, but in the rolling hills of Bavaria and Bohemia, deep in the heart of Europe. As anyone who has made a trip to Germany can tell you, nothing in the States compares to the experience of a crisp, cool brew in the shade of a Munich beer garden.

In a similar but less delicious fashion, the same can be said of IT services. An in-house IT professional is fine on the surface, but when business owners really dive into the issues, it becomes apparent that third-party IT service providers are often beyond compare when it comes to addressing a business’s needs. Outsourcing IT to a provider like IT Direct is akin to sipping on a rare Belgian wheat beer without having to leave your yard.

Outsourcing IT: Your Recipe for Success

Outsourcing IT pays off when your business is confronted by a problem that would foil most in-house IT services. IT service providers will always have the right tools on hand to address whatever crisis may arise. When confronted with the same problem, in-house staff may even recognize the proper course of action but simply lack the means to make problems go away. The same can be said of brewers; a domestic brewer may have the recipe for a refreshing Kölsch, but without the unique yeasts and hops that have grown for centuries on the banks of the Rhine, the end product will always taste like a hollow copycat.

Quality Support by Outsourcing IT

Understandably, outsourcing IT can be an intimidating decision for business owners. Many businesses sink time and resources into developing in-house IT resources without realizing that outsourcing can save both money and time when implemented properly. Like a cheap domestic beer, in-house IT is comfortable and appropriate for most situations, but you wouldn’t necessarily trust it in a more delicate situation. You wouldn’t bring Bud Light to a fancy party, so why would you put your digital security in the hands of an underprepared staff in the face of a major security threat?

If you’re ready to crack open a bottle of real professional IT services, give IT Direct a call today. Have no fear; we’re on the far side of town, not the far side of the Atlantic.