JGS had a combination of in-house and outsourced IT, but needed more comprehensive IT leadership and guidance. The healthcare organization was concerned about long range planning and effective support in addition to HIPAA compliance and security concerns. They needed a reliable partner who could handle all of their IT needs, while providing consistent support and 24/7 network monitoring.
They decided to engage IT Direct as their complete IT team. We worked directly with JGS to evaluate their existing systems and recommend upgrades to their infrastructure. We were able to provide consistent support with a predictable monthly technology budget, integrate IT into their business processes cohesively, as well as audit and validate their IT systems for HIPAA compliance.
Their network is faster, more reliable and proactively monitored, so that security issues are detected and resolved, avoiding downtime and maximizing productivity. Their electronic medical records (EMR) platform was upgraded to ensure patient data security, compliance, and confidentiality. Any user issues are addressed immediately and resolved in a timely manner. In addition to cost savings, JGS Lifecare has peace of mind knowing they have 24/7 monitoring as well as support and guidance from a dedicated team of professionals.