Quality Changes!

I have some exciting news! Changes are afoot at IT Direct to drive more value to you and it’s all because of your feedback. Although all of our survey scores are well above industry norms, the area we are most asked to improve is in turn back reduction / first time accuracy improvement. To drive consistent and measurable improvement in this area, I am proud to announce a Total Quality Manager (TQM) position at IT Direct, which we have filled!

At IT Direct Sammy will be doing more of the same, including building out and launching our Quality Management System (QMS) based on ISO 9001:2015 standards to ensure continuity of quality throughout IT Direct. Taking quality to the next level will drive myriad benefits for you including:

1. Reduce project planning time
2. Faster and more consistent deployments
3. Improvements in first time accuracy
4. Reduction in re-work
5. More uptime and productivity

We aren’t satisfied with above average.  You deserve best in class and that is where we are heading!

Dedicated to your success,

Ari Santiago
IT Direct