Manufacturers’ 6 most common questions about outsourcing

Our manufacturing clients and prospects often have similar questions about outsourcing as they consider their technology needs. Let us answer some of these concerns:

1. Don’t we need someone that understands our unique facility and needs?

   Your facilities are unique. We have the best tools available that allow us to quickly map and document your system, so we can be up to speed on your environment in the blink of an eye. This is part of our discovery process, which happens before we even start discussing any needs or ways to improve your system.

   Your needs are unique. A virtual Chief Information Officer works directly with your team to get to know your company, your needs, and your business strategy. It is this person’s role to fully understand your needs as an organization and to devise an IT strategy that not only works for today but prepares you for tomorrow. Read more about this role here.

2. Don’t we need someone on site?

   We are just a phone call away and always have someone available to help you – we’re never too busy! We use technology that allows us to access most of your systems remotely. We can fix nearly everything without getting in your way. But, we know there are times that you need someone on site, and we are just a quick drive away, not across the country.

   Additionally, we don’t dictate the urgency of your support request…you do. Tell us if your request is critical, urgent, medium, or low. We even have 24/7 emergency on-call service.

3. Isn’t a team more expensive?

   When you account for a full-time employee on your staff, or maybe even two, there are a lot of costs involved. Salary and benefits of qualified personnel can add up to a whole lot of money. We have found that the costs of our service, for most of our clients, end up less than the salary and benefits associated with their IT person or department. The additional benefit is that you get a whole team of professionals, not just one or two. You also get a fresh sets of eyes on your technology needs.

   Your team includes a virtual Chief Information Officer, 2 technicians, a systems administrator, a systems engineer, an account specialist, and whole help desk team.

4. Where will our IT person go?

   Many companies have had their IT person for years and we understand it can be hard to let this person go. Luckily, the tech possibilities in Connecticut are growing nearly as quickly as the manufacturing industry! Your IT person is sure to have many opportunities to grow and develop in their field.

5. Do our systems really need a whole team to look after them?

   Having a team means that you have the depth of knowledge needed for any circumstance. From day one, our team ensures that your systems are stable and secure in every way. You will never need to call in another expert to solve a particular problem. We handle everything from the day to day helpdesk to long-term strategy.

6. We tried it in the past and it didn’t work. Why should we try it again?

   We are not like other IT service providers. We don’t just provide a service, we partner with our clients to help them realize a competitive advantage by harnessing the power of technology to meet their business goals. We aim for the best customer service, not just to get you up and running, but to make you more efficient, more productive and more secure. We want you to be happy and confident that your IT can grow as your company and the manufacturing industry grows.

If you’d like to learn more about how outsourcing can work for your company, reach out today!