Computer Consulting - The IT Direct Difference

Computer Consulting: The IT Direct Difference: The Way I.T. Should Be™

Since 2002 IT Direct has focused on computer consulting the right way – simply put, The Way I.T. Should Be™. Yes, the latest and best technology is crucial for servicing your company’s systems, but just as important for computer consulting are the technicians – the first-line experts for your IT support. That’s the IT Direct Difference, and it all begins with our 5-Point Pledge™ to you:

1. We guarantee a response time of one hour for network emergencies.

When you experience computer network problems in the middle of a busy workday, you need it fixed immediately. IT Direct commits to having a qualified technician working on your issue within one hour. Also, since it’s best to find a problem before it even happens in the first place, most clients take advantage of IT Direct’s Remote Monitoring as part of our comprehensive computer consulting services. It’s a secure watch over your critical systems 24 hours a day, seven days a week to prevent network and hardware problems before they interfere with your business.

2. We provide you the individual attention you deserve.

You may require a new network from the ground up, or simply need help in finding the source for an error message when you open a document. You can count on us to help. As a client, you will have a dedicated network engineer and a technician, as well as a team of back-up support to ensure you receive the highest level of computer consulting services.

3. We’ll answer your questions in plain English.

Your understanding of the various options that are available for computer consulting is important not just because we say so, but so you can make decisions based on your priorities and budget.

4. Our technicians are qualified professionals with years of real world experience who value continuing education.

IT Direct requires ALL of our staff to attend ongoing training classes so that our clients will benefit from the most up-to-date technologies and solutions. Computer consulting technicians attend training on our time, so you don’t have them learning on yours. You won’t find a better-qualified team of professionals in the Connecticut area.

5. We will provide you with the most cost-effective solutions

All of IT Direct’s engineers are trained to find the highest value solution to your problem without sacrificing quality – this means that we’ll help you invest only the dollars that are necessary, and not a dollar more.

When we serve small or medium businesses and non-profit organizations with expert computer consulting services, we take our 5-Point Pledge™ seriously because we know it is the IT Direct Difference for our valued clients. Connect with us and we’ll show you The Way I.T. Should Be™.