IT Direct Hires an Assistant Help Desk Manager

Scott McCue has joined our organization as the Assistant Help Desk Manager. Mr. McCue brings an extensive list of technical skills to the organization and will be responsible for overseeing the company’s help desk operations. With a strong background in customer service we feel we have a perfect match for the position and that our clients are in good hands. Not only does Mr. McCue help manage the help desk, he is also on the phone with the rest of his team serving our clients.

Mr. McCue joins us from his most recent position as the Branch Technology Specialist for a company in East Hartford where he worked for almost eleven years. In Mr. McCue’s spare time you can find him teaching instructional classes on computing for local libraries. We are very happy to have him as part of our growing team!

Scott McCue

IT Direct Makes Inc. Magazine’s Annual Exclusive List of America’s Fastest-Growing Private Companies—the Inc. 500|5000

Inc. Magazine Unveils Its Annual Exclusive List of
America’s Fastest-Growing Private Companies—the Inc.500|5000
IT Direct Ranks No. 2628 Nationally and No. 26 in Connecticut
on the 2013 Inc. 500|5000  with Three-Year Sales Growth of 134% 

WEST HARTFORD, CT: August 26, 2013Inc. magazine has ranked IT Direct No. 2628 Nationally and No. 26 in Connecticut on its 32nd annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. IT Direct joins LivingSocial, Edible Arrangements, CDW and Lifelock, among other prominent brands featured on this year’s list.

“We are honored to be among the fastest growing private companies in America. Thank you to our growing list of clients who trust us with their I.T. networks and computer support needs. We look forward to continuing to grow with you and helping you use technology to reach your goals. I am also extremely proud of the talented team here at IT Direct. The lion’s share of this honor goes to them for their dedication to our clients and for their help in making IT Direct a fun and rewarding place to work.” said founder and President of IT Direct, Ari Santiago.

In a stagnant economic environment, median growth rate of 2013 Inc. 500|5000 companies is an impressive 142 percent. The companies on this year’s list report having created over 520,000 jobs in the past three years, and aggregate revenue among the honorees reached $241 billion.

IT Direct’s profile can be found at Complete results of the Inc. 5000, including company profiles and an interactive database can be found at

“Not all the companies in the Inc. 500 | 5000 are in glamorous industries, but in their fields they are as famous as household name companies simply by virtue of being great at what they do. They are the hidden champions of job growth and innovation, the real muscle of the American economy,” says Inc. Editor Eric Schurenberg.

IT Direct Contact:
Monique Taylor, IT Direct, Phone: 860.924.7860, Email:

About IT Direct:  IT Direct, based in West Hartford, CT, is a premier technology management & IT solutions provider for small to midsize companies & non-profit organizations. For more information, visit:


The 2013 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2009 to 2012. To qualify, companies must have been founded and generating revenue by March 31, 2009. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2012. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2009 is $100,000; the minimum for 2012 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000.

About Inc.

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders.  Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 6,000,000 today.  For more information, visit


Two More Join Our Growing Team!

We are excited to add two more members to our growing team! Ron Isaac, Sr. System Engineer, and Derrick Woolford, Technician Associate. We’re happy to have them join us here at IT Direct and look forward to a bright future with them!


   Ron Isaac

   Derrick Woolford



IT Direct Welcome Two New Solutions Specialists to the Team!

We’re always excited to bring on new team members and these guys are great. They get out there and get the job done. Keep up the good work and we look forward to many years with both of you!


Sean Reardon                    Jeremy Palaia


Click here to check out the write-up from the Hartford Courant!

New IT Direct Office Building!

As we continue to grow our number of employees and clients – our office space needs are also growing!

We are excited to announce that IT Direct has purchased a new 19,000-square-foot office building at 67-69 Prospect Ave. in West Hartford.

Some details can be found below and also at this link or here as well.

We’ll be sure to throw a great Open House for you to attend when we move into the building later this year!

W. Hartford office sale

IT Direct has purchased a19,000-square-foot office building at 67-69 Prospect Ave. in West Hartford.

The information-technology services vendor will occupy most of the building purchased from Hartford CRE Holding Co. LLC.

The building, constructed in 1989, has three stories atop covered parking for 73 vehicles.

Chozick Realty represented Hartford CRE. Eagle Rock Retail LLC represented IT Direct.

Computer Consulting: The IT Direct Difference: The Way I.T. Should Be™

Computer Consulting: The IT Direct Difference: The Way I.T. Should Be™

Since 2002 IT Direct has focused on computer consulting the right way – simply put, The Way I.T. Should Be™. Yes, the latest and best technology is crucial for servicing your company’s systems, but just as important for computer consulting are the technicians – the first-line experts for your IT support. That’s the IT Direct Difference, and it all begins with our 5-Point Pledge™ to you:

1. We guarantee a response time of one hour for network emergencies.

When you experience computer network problems in the middle of a busy workday, you need it fixed immediately. IT Direct commits to having a qualified technician working on your issue within one hour. Also, since it’s best to find a problem before it even happens in the first place, most clients take advantage of IT Direct’s Remote Monitoring as part of our comprehensive computer consulting services. It’s a secure watch over your critical systems 24 hours a day, seven days a week to prevent network and hardware problems before they interfere with your business.

2. We provide you the individual attention you deserve.

You may require a new network from the ground up, or simply need help in finding the source for an error message when you open a document. You can count on us to help. As a client, you will have a dedicated network engineer and a technician, as well as a team of back-up support to ensure you receive the highest level of computer consulting services.

3. We’ll answer your questions in plain English.

Your understanding of the various options that are available for computer consulting is important not just because we say so, but so you can make decisions based on your priorities and budget.

4. Our technicians are qualified professionals with years of real world experience who value continuing education.

IT Direct requires ALL of our staff to attend ongoing training classes so that our clients will benefit from the most up-to-date technologies and solutions. Computer consulting technicians attend training on our time, so you don’t have them learning on yours. You won’t find a better-qualified team of professionals in the Connecticut area.

5. We will provide you with the most cost-effective solutions

All of IT Direct’s engineers are trained to find the highest value solution to your problem without sacrificing quality – this means that we’ll help you invest only the dollars that are necessary, and not a dollar more.

When we serve small or medium businesses and non-profit organizations with expert computer consulting services, we take our 5-Point Pledge™ seriously because we know it is the IT Direct Difference for our valued clients. Connect with us and we’ll show you The Way I.T. Should Be™.