IT Direct Receives Local Recognition


News of our Inc.’s 50 Best Workplaces award has reached all of the business newspapers in our local area of Hartford/West Hartford, CT, and we were absolutely thrilled to come across the article printed in the West Hartford News Newspaper!

Once again, we could not have achieved this without our hard-working, dedicated, and truly unique team. We will continue in striving to build a place that you are proud to be a part of, and are looking forward to growing with you in the months and years ahead.

To view the full article, click here!


IT Direct Places on Inc.’s Best Workplaces Award


We are proud to announce that IT Direct has been listed to Inc.’s inaugural 50 Best Workplaces, the first such measurement of American companies with up to 500 employees that deploy state-of-the-art techniques to keep their staff happy and productive.

Working with employee engagement and culture experts Quantum Workplace of Omaha, Nebraska, Inc.’s list is a magnifying glass on how innovative companies can truly raise the bar in hiring and keeping the best talent.

“We are thrilled and honored to have been named one of the 50 Best Workplaces in America.  The work we do and the value we deliver to our clients all starts with the amazing people that make up the IT Direct team, so continually striving to build a place that they are proud to be a part of is critically important.  We look forward to continuing to make our company a wonderful place to work and grow in the months and years ahead.” said founder and President of IT Direct, Ari Santiago.

“We hear it over and over again from the fast-growing businesses we cover: The biggest challenge that any business owner faces is finding and keeping the best people. That’s why building a workplace culture that allows your staff to grow with your company is absolutely crucial,” explains Inc.’s President and Editor-In-Chief Eric Schurenberg. “Recipients of the Inc. Best Workplaces Awards have done so in spades. They should be celebrated and emulated.”

The 2016 Inc. Best Workplaces Awards assessed applicants on a collection of multiple choice, scaled, and open-ended items. Responses were evaluated by the research team at Quantum Workplace. Core components of the scoring include company practices around management, employee recognition, performance communication, benefits, and other elements of the employee experience. To qualify, companies had to be U.S.-based, privately held, and independent–not subsidiaries or divisions of other companies. The minimum revenue required for 2015 is $2 million, in business at least three years, with full time employees count ranging between 5 and 500.

For more information on this meaningful award, find the official article here!



November 2015 Tech Tips – Creating an Outlook Contact Group

Here’s your quick Tech Tip for the month of November to help you be more productive. As always, reach out anytime! We are here to help.

Microsoft Outlook is by far the most widely-used business email program. With countless features and customization capabilities, Outlook provides everything needed for high efficiency. One Outlook tool that is frequently used in our office, is the ability to create Contact Groups/Distribution Lists. Creating a Contact Group can be done in a matter of minutes, and can save you worlds of time when trying to send emails to specific sets of contacts. In order to create one in Outlook 2013, use the following instructions:


On the Navigation Bar, select “People

Under “My Contacts“, select where you would like to add the group (“Contacts” is            usually pre-selected)

Under “Home“, select “New Contact Group

Type the name you would like to choose for the group in the “Name” bar

Click the “Add Members” icon

From here, you will be prompted to select which of your Outlook contacts you would            like to add to this group


Using a Contact Group/Distribution list makes sending team emails simple, and ensures that no one is forgotten! For a quick refresher on how to send an email to a Contact Group, click here.

Please feel free to contact us if you have any questions!



IT Direct Makes The Inc. 5000 for 2015

Inc. magazine today ranked IT Direct No. 2,985 on its 34th annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Companies such as Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow, and many other well-known names gained early exposure as members of the Inc. 5000.

“We are honored to be among the fastest growing private companies in America. Thank you to our growing list of clients who trust us with their I.T. networks and computer support needs. We look forward to continuing to grow with you and helping you use technology to reach your goals. I am also extremely proud of the talented team here at IT Direct. The lion’s share of this honor goes to them for their dedication to our clients and for their help in making IT Direct a fun and rewarding place to work.” said founder, and President of IT Direct, Ari Santiago.

The 2015 Inc. 5000, unveiled online at and with the top 500 companies featured in the September issue of Inc. (available on newsstands August 18 to September 22) is the most competitive crop in the list’s history. The average company on the list achieved a mind-boggling three-year growth of 490%. The Inc. 5000’s aggregate revenue is $205 billion, generating 647,000 jobs over the past three years. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at

“The story of this year’s Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top,” says Inc. President and Editor-In-Chief Eric Schurenberg. “You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don’t achieve that kind of success by accident.”

The annual Inc. 5000 event honoring all the companies on the list will be held from October 21 through 23, 2015 in Orlando. Speakers include some of the greatest entrepreneurs of this and past generations, such as Marcus Lemonis, host of the CNBC show “The Profit,” Robert Herjavec, one of the main “sharks” on ABC-TV’s “Shark Tank,” KIND Founder and CEO Daniel Lubetzky, and Co-Founder of JJ Ramberg.


IT Direct Makes Ingram-Micro’s SMB 500 for 2015

IT Direct today announced it was named to the Ingram Micro 2015 SMB 500. The annual list recognizes the top 500 fastest-growing Ingram Micro U.S. channel partners serving the small and midsize business (SMB) market. Ranked at No. 78, IT Direct expanded its business with Ingram Micro Inc. (NYSE: IM) by more than 73% in the past three years.

“We are honored to win this award from a great business partner. We are very appreciative to our clients for their continued support and trust and I’m also extremely proud of the talented team here at IT Direct. The lion’s share of this honor and our continued growth goes to them for their dedication to our clients and their help in making IT Direct a fun and rewarding place to work.” said IT Direct President, Ari Santiago.

As part of the SMB 500, IT Direct earns industry-wide recognition for its growth, continued success and commitment to service excellence.

“The Ingram Micro SMB 500 is comprised of IT service providers and solutions experts who specialize in the business IT needs of SMBs and know how to use technology and IT services to build advantage and solve for the best business outcome,” said Darren Gottesmann, director, SMB sales, Ingram Micro. “We’re honored to recognize IT Direct’s success and applaud its continued growth with Ingram Micro.”

The Ingram Micro SMB 500 draws performance data on more than 20,000 U.S.-based channel partners supported by Ingram Micro’s dedicated team of SMB IT sales professionals. This year’s list ranks channel partners by the company’s compound annual growth rate between 2012 and 2014. To qualify for consideration, SMB-focused channel partners must have been doing business with Ingram Micro for three full years, as well as meet minimum sales thresholds in the first and last years of the analysis period. The 2112 Group once again collaborated with the Ingram Micro Business Intelligence Center to conduct the research and analysis and determine the rankings.

“This year’s winners are growing faster than the industry average and finding greater success within the SMB,” said Lawrence M. Walsh, CEO and chief analyst of The 2112 Group. “The SMB 500 shows how consistent execution and collaboration with strategic alliance partners such as Ingram Micro can and will result in accelerated growth, performance and business agility.”



IT Direct Makes MSPmentor’s Top 501 for 2015

PrintIT Direct is proud to announce, that for the second year in a row, we have made MSPmentor’s Top 501 Managed Service Providers List. We have been ranked 303 out of 501 companies worldwide, and have surpassed our placement last year, in the 2014 edition.

MSPmentor’s Top 501 is ranked annually through survey results that have been provided by participating Managed and IT ServiceProviders globally. The survey was conducted from December 2014 through January 2015, and provides criteria for ranking such as annual recurring revenues, total revenues, managed services offered, client devices managed, and more. This year, MSPmentor’s Top 501 companies recorded higher recurring revenues than ever before, totaling $3.95 billion and increasing over last year by 26.5%.

Featuring the industry’s top-ranked blog, MSPmentor is the ultimate guide to managed services and the number one destination for managed service providers throughout the world. We are honored to have placed again this year, and are sincerely grateful for the dedication and support from our clients, and fellow team members!


IT Direct Named One of Ingram Micro’s Fastest-Growing SMB Channel Partners in the U.S.

World’s Largest Technology Distributor Recognizes IT Direct’s Achievements and Success in Annual Ingram Micro SMB 500 List at Inaugural IMOne Event in New Orleans #IMOne2014

West Hartford, CT, June 12, 2014 – IT Direct today announced it was named to the Ingram Micro 2014 SMB 500. The annual list recognizes the top 500 fastest-growing Ingram Micro U.S. channel partners serving the small and midsize business (SMB) market. Ranked at number 122, IT Direct expanded its business with Ingram Micro Inc. (NYSE: IM), the world’s largest technology distributor, by more than 61 percent in the past three years.

Channel partners named to this year’s SMB 500 list were identified at Ingram Micro’s inaugural 2014

IMOne event, held May 6-10 in New Orleans. As part of the more than 20,000 U.S. solution providers and MSPs who work with Ingram Micro’s U.S. SMB Business Unit, these top-performing companies achieved a three-year compound growth rate of more than 42 percent.

Ingram Micro’s annual SMB 500 list is developed in close collaboration with channel research services firm The 2112 Group, Ingram Micro’s Business Intelligence team and U.S. SMB Business Unit. Criteria for selection to the list includes size, overall technology category revenue growth and innovation across SMB engagements.

“We are proud to be recognized for our phenomenal growth by Ingram Micro. As one of our trusted suppliers Ingram Micro works with us to allow IT Direct to compete on price with better service against national companies such as CDW. Often new customers are surprised that we are able to offer them the same or better pricing with much better personalized service” said Ari Santiago, President and CEO of IT Direct. “We are projecting year over year growth of 50% in gross revenues for 2014 and through the first half of the year we are on target to meet this phenomenal growth rate and Ingram Micro is a large part of our supply chain to achieve this target.”

“The Ingram Micro SMB 500 is representative of solution providers who are focused on business excellence and recognize the value in teaming with Ingram Micro to deliver a superior customer experience and grow their business faster,” Jamie Ferullo, director of SMB sales, Ingram Micro U.S. “We congratulate this year’s SMB 500 and applaud their success.

Performance metrics, trends, best practices and other key findings from the Ingram Micro 2014 SMB 500 list will be produced by The 2112 Group and noted on the Ingram Micro SMB 500 site: Additional information and research is available on 2112’s Channelnomics, a news and analysis website dedicated to channel business trends.

“The channel partners who earned a spot on the 2014 Ingram Micro SMB 500 are growing at rates that are three to four times the channel industry average and well above the channel average for SMB-focused resellers,” says Lawrence M. Walsh, CEO and chief analyst of The 2112 Group. “The SMB 500 shows how consistent execution and collaboration with a technology distributor with broad resources and support mechanisms, such as Ingram Micro, results in accelerated growth performance and business strength.”

A copy of the 2014 Ingram Micro SMB 500 list can be found at

About Ingram Micro Inc.

Ingram Micro is the world’s largest wholesale technology distributor and a global leader in IT supply-chain and mobile device lifecycle services. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics and mobile solutions, technical support, financial services and product aggregation and distribution. The IT Direct is the only global broad-based IT distributor, serving approximately 170 countries on six continents with the world’s most comprehensive portfolio of IT products and services. Visit

IT Direct Contact:
Monique Taylor, IT Direct, Phone: 860.924.7860, Email:

About IT Direct:  IT Direct, based in West Hartford, CT, is a premier technology management & IT solutions provider for small to midsize companies & non-profit organizations. For more information, visit:

Important Video & Announcement from IT Direct

Our mission is to help businesses and non-profits realize a competitive advantage by harnessing the power of technology to reach their business goals.

In our never ending effort to advance this mission we’ve invested in an application that will greatly improve the way that we work together – particularly with what we call Task Authorizations (or TA’s.) The best part is that it’s really easy to use!

In January we completed an ‘Alpha’ release of this application and over the last few months, have had a very successful ‘Beta’ release. We are now ready to roll it out to all of our IT Direct clients!

We recorded a video to show you how the program works:

We are very excited to release this new, very easy to use program and will answer any questions you may have as we provide your next TA.

Please let us know what you think about the program during your next meeting with you technical account manager.

Thank you for taking a minute to watch this video and also for your business and support!

IT Direct Ranks 331 out of 501 in the MSPmentor 501 2014 Edition!


We are proud to announce our spot in the MSPmentor 501 ranking for 2014. IT Direct ranked 331 out of 501 companies worldwide!

A renowned list and report, the MSPmentor 501 recognizes the world’s top 501 managed service providers based on data from MSPmentor’s global online survey, conducted October–December 2013. This list is an annual ranking of the top 501 managed services providers from across the globe. The results are based on annual managed services revenue growth, revenue per employee, managed services offered, and customer devices managed. MSPs on this year’s global 501 list raised their combined annual recurring revenues $2.60 billion, continuing seven straight years of solid growth. Together, those MSPs now manage over 700,000 servers, according to Jessica Davis, managing editor, MSPmentor.

MSPmentor, produced by Nine Lives Media, is the ultimate guide to managed services and we are incredibly honored to receive such a prestigious award. A huge “thank you” to all of our employees and clients, because without you this wouldn’t be possible!