IT Direct is a 2019 MSP 501 winner!

We are so proud to be considered, again, one of the top 501 Managed Service Providers worldwide by Channel Futures! This year, we earned the #194 spot. Read more

IT Direct receives 2018 Marcum Tech Top 40 award

On October 3rd, IT Direct was honored again with a Marcum Tech Top 40 award, presented at this year’s Connecticut Technology Council ConnectiTECH Awards event.

The Marcum Tech Top 40 has honored over 400 Connecticut-based technology and tech-enabled companies since 2008. The awards recognize technology leaders in six industry sectors: Advanced Manufacturing; Energy and Environmental; Life Sciences; New Media, Internet, and Telecom; IT Services; and Software. IT Direct falls within the IT Services category.  Read more

IT Direct on Connecticut Technology Council Board of Directors

IT Direct is excited to announce that our CEO Ari Santiago has been elected to the Board of Directors of the Connecticut Technology Council.

“I am honored to join such a passionate and focused group of leaders with great goals for our state and the future of technology and innovation,” said Ari Santiago.

The Connecticut Technology Council (CTC) strives to make Connecticut a vibrant location for innovation and growth by pursuing strategic initiatives designed to bolster Connecticut’s tech-talent pipeline, support companies at every stage of growth and development, and advocate for the best in tech infrastructure development.

Ari will be working with the CTC to promote technology and innovation in all industries. He brings to the Board his expertise in technology and infrastructure. Ari hopes to help educate Connecticut companies on the technology they need to work more efficiently and effectively and to prepare for the future.

For more information on the Connecticut Technology Council, please visit

IT Direct Awarded 2018 Best Places to Work in Connecticut

Great news! IT Direct was recently named as one of the 2018 Best Places to Work in Connecticut. It’s the second year in a row they have been awarded this honor.

“We are so honored, again, to be named one of the Best Places to Work in Connecticut,” said Ari Santiago, founder and President of IT Direct. “One of our core values at IT Direct is ‘Great People’. To us, these means that every day we strive to value and appreciate the individuals that make up our team, encouraging ourselves and others to grow and succeed. Our employees are our biggest asset. They move our company forward, which, in turn enables our clients’ growth as well. We look forward to another year, continuing to make our company a wonderful place to work and grow.” Read more

IT Direct Receives Marcum Tech Top 40 Award: 40 Fastest Growing Tech Companies in CT

WEST HARTFORD, CT  September 15, 2017 – IT Direct is proud to announce that the Connecticut Technology Council and Marcum LLP have again named IT Direct to their Marcum Tech Top 40 list of fastest growing technology companies in Connecticut.

The Marcum Tech Top 40 has honored over 360 Connecticut technology companies since 2008. These companies have at least $3 million in annual revenue and a demonstrated record of revenue growth in each of the preceding four years. IT Direct has won this award three times now!

It is thanks to our hard working, focused, and determined team that we continue to have the success and growth that has earned us this award. We recognize their dedication to IT Direct’s values and mission. We’d also like to thank our clients for continuing to put their trust in us and to believe in the value we provide to their organizations. We look forward to continuing the partnerships we have developed over the years and know that new partnerships are right around the bend.   Read more

IT Direct: Inc. 5000 Honoree For Fifth Consecutive Year

WEST HARTFORD, CT, August 16, 2017 – IT Direct would like to announce that Inc. magazine has named IT Direct to its exclusive “Honor Roll” of Inc. 5000 companies, in recognition of its designation as one of America’s Fastest-Growing Private Companies for the fifth consecutive year, an exceptional feat.

Fewer than a tenth of all Inc. 5000 honorees – an already select group – ever achieve this milestone through a consistent high-growth trajectory that places them on the elite list for five years or more, putting IT Direct in rarefied company. Inc. magazine just released its 2017 Inc. 5000 list of America’s Fastest Growing Private Companies.

Inc. magazine ranked IT Direct # 4401 on its 36th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.

“Making this list once is a major achievement, but being able to do this 5 years in a row is truly amazing. It is no exaggeration to say that this award and recognition truly belongs to the entire IT Direct team for their combined work and determination to drive value to all our clients. Thank you to our growing list of clients who trust us with their I.T. networks and computer support needs. We look forward to continuing to grow with you and helping you use technology to reach your goals,” said founder, and President of IT Direct, Ari Santiago.

The 2017 Inc. 5000  is the most competitive crop in the list’s history. The average company on the list achieved a mind-boggling three-year average growth of 481%. The Inc. 5000’s aggregate revenue is $206 billion, and the companies on the list collectively generated 619,500 jobs over the past three years.

“The Inc. 5000 is the most persuasive evidence I know that the American Dream is still alive,” says Inc. President and Editor-In-Chief Eric Schurenberg. “The founders and CEOs of the Inc. 5000 tell us they think determination, risk taking, and vision were the keys to their success, and I believe them.”

The annual Inc. 5000 event honoring all the companies on the list will be held in October at the JW Marriott Desert Springs Resort & Spa in Palm Desert, CA. Speakers include some of the greatest entrepreneurs of this and past generations, such as former Ford president Alan Mullaly, FUBU CEO and founder and “Shark Tank” star Daymond John, Dollar Shave Club founder Michael Dubin, and more.

Quality Changes!

I have some exciting news! Changes are afoot at IT Direct to drive more value to you and it’s all because of your feedback. Although all of our survey scores are well above industry norms, the area we are most asked to improve is in turn back reduction / first time accuracy improvement. To drive consistent and measurable improvement in this area, I am proud to announce a Total Quality Manager (TQM) position at IT Direct, which we have filled!

At IT Direct Sammy will be doing more of the same, including building out and launching our Quality Management System (QMS) based on ISO 9001:2015 standards to ensure continuity of quality throughout IT Direct. Taking quality to the next level will drive myriad benefits for you including:

1. Reduce project planning time
2. Faster and more consistent deployments
3. Improvements in first time accuracy
4. Reduction in re-work
5. More uptime and productivity

We aren’t satisfied with above average.  You deserve best in class and that is where we are heading!

Dedicated to your success,

Ari Santiago
IT Direct

Best Places to Work

IT Direct Named 2017 Best Places to Work in Connecticut

Hartford, CT – Exciting news! IT Direct has been named 2017’s Best Places to Work in Connecticut. This twelfth annual program was created by the Hartford Business Journal and Best Companies Group.

This survey and awards program was designed to identify, recognize, and honor the best employers in Connecticut. These employers have been known for benefiting the state’s economy, workforce, and businesses. The list is made up of 40 companies split into two categories: 26 small/medium-sized companies (15-199 US employees) and 14 large-sized companies (200 or more US employees). IT Direct has been named one of this year’s Best Places to Work in Connecticut in the small/medium category.

“We are thrilled and honored to have been named one of the Best Workplaces in Connecticut.  The work we do and the value we deliver to our clients all starts with the amazing people that make up the IT Direct team, so continually striving to build a place that they are proud to be a part of is critically important.  We look forward to continuing to make our company a wonderful place to work and grow in the months and years ahead.” said founder and President of IT Direct, Ari Santiago.

Companies from across the state have entered the two-part survey process to determine the Best Places to Work in Connecticut. The first part consisted of evaluating each company’s workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies.

IT Direct will be recognized at a special awards ceremony in February, and the actual rankings will be published in the February issue of the Hartford Business Journal.

For more information on the Best Places to Work in Connecticut program, visit


About IT Direct

IT Direct, located in West Hartford, CT, is a premier technology management & IT solutions provider for midsize companies. IT Direct works with your company’s leadership team to improve efficiency, productivity and effectiveness through the leveraging of information technology. For more information, please visit



IT Direct

Chelsea Marchetti

(860) 924-7857

IT Direct Named TINYpulse’s “Happiest Company in CT”

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We are proud to announce that we have been ranked as TINYpulse’s Happiest Company in Connecticut! (as tiny as it is on the map)

Part of our mission is ensuring that we provide the best environment for our team, and truly make this one of the greatest places to work.

One of the best ways we invest in our employees is simply by asking for their feedback! By utilizing weekly anonymous surveys through TINYpulse, we give our team members the chance to fully voice their concerns, suggestions, ideas, success stories, and general feedback.

We treat all of the information we receive with equal importance, and use it to implement positive change! We are thrilled to be the happiest company in Connecticut, and will strive to keep it that way!

For more information or to view the whole listing, click here!

IT Direct Ranks on MSPmentor’s Top 501 Managed Service Providers

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IT Direct Ranks No. 242 Among MSPmentor’s

Top 501 Managed Service Providers

IT Direct ranks among the world’s most progressive 501 Managed Service Providers (MSPs), according to Penton Technology’s 9th-annual MSP 501 list and study. The top MSP 501 companies ranked this year include organizations from around the world and from diverse technology and business backgrounds. Collectively, they amassed $9.82 billion in sales in 2015 and increased their oversight of technology devices to more than 5.6 million.

“To be recognized as one of the leading Managed Service Providers in the world, for the third year in a row, is a great honor,” said founder and President of IT Direct, Ari Santiago. “This award reflects the amazing support we receive from our clients, and the consistent dedication of our employees. We are excited to have surpassed our rankings from last year, and are looking forward to further growth in the years to come.”

“On behalf of Penton and MSPmentor, I would like to congratulate IT Direct for its recognition as an MSP 501 honoree,” said Aldrin Brown, Editor in Chief, MSPmentor. “The managed service provider market is evolving at a rapid pace and the companies showcased on the 2016 MSP 501 list represent the most agile, flexible and innovative organizations in the industry.”

The 2016 MSP 501 list is based on data collected by MSPmentor and its partner, Clarity Channel Advisors. Data was collected online from March through April 2016. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, growth and other factors. In addition to a ranking on the MSP 501 list, every company that participated in the study has been assigned a score reflecting its intrinsic value. The measure, known as the Total Service Provider (TSP) score, evaluates an MSP’s mix of revenue from various activities, including consulting, cloud, reselling and managed services. 

The complete 2016 MSP Top 501 list, and more details about this award can be found here