Help Desk
Help Desk Technician Responsibilities:
Assist in serving the Information Technology consulting, network design, and support outsourcing needs of small and medium size (25-500 employees) businesses and non-profit organizations.
An appropriate candidate will meet the following qualifications:
- 1+ year recent, relevant experience in a helpdesk role providing PC support;
- Or recent relevant degree or technical school certificate
- Preferred Certifications: A+; Network+, Windows Desktop
- Preferred Work Experience: Managed Service Provider or Consulting environment
- Preferred Systems Experience; ConnectWise, LabTech
- Ability to work collaboratively
- Ability to effectively communicate both written & verbally
- Desire to grow personally as well as professionally
- Desire to work in a fast-paced and growing organization
- Desire to work in a Fun environment
Once hired, the successful candidate will be expected to:
- Troubleshoot hardware problems on desktop computers;
- Install and configure desktop operating systems
- Work collaboratively with IT Direct’s existing support team;
- Be able to troubleshoot routine desktop/laptop and basic network problems;
- Be able to work with and provide basic support for Mac laptops and desktops;
- Be able to troubleshoot routine smart phone and tablet problems;
- Quickly learn new software products;
- Administer basic network devices, and hardware print servers
IT Direct offers its employees excellent compensation packages, with outstanding benefits, including:
- Progressive Paid Time Off Policies
- Health and Dental benefits
- Simple IRA
- Pay for Performance Bonuses
- Weekly Reward Incentives
- Quarterly Bonus Incentives
- Fun
IT Direct provides its staff with a positive, high-energy work environment. We know that the company’s success depends on how well we serve our clients, and that this level of service will be determined by the quality of people that make up our firm. As such, we seek out, and only accept the best. We work with all our staff, every week, to improve their skills and train them on new technologies as well as broadening their skill set to new areas both technical and non-technical.
If the preceding describes an appealing environment and acceptable requirements and responsibilities, please submit your resume for consideration.
IT Direct: A CompassMSP Company
