How to get your business ready for the future of IT (part 2)

In our first digital transformation post, we talked about the basics of digital transformation…what it means, how you prepare for it and the importance of a strong and secure infrastructure. If you missed that article, click here to read it.

In this post, we’ll talk about how the role of IT in business has changed over time and how your business approach can change along with it.

The IT Management Pyramid

The pyramid below describes the efficacy of your IT strategy as it improves and develops on the way to Digital Transformation. The goal is to move up the pyramid! The idea is to be continually thinking about how you use IT, the role of IT in business strategy, and where your IT is focused. Each tier of the pyramid is explained more fully below, along with the limitations and benefits of each stage as your business develops its IT strategy. Read more

How to get your business ready for the future of IT (part 1)

The future of IT = Digital Transformation

You may be hearing a lot about digital transformation right now…but, what does it mean, and what could it mean for your business? Keep looking back at our blog as we unravel the mystery of Digital Transformation.

So, what is it?

In short, digital transformation means preparing your business to take advantage of the massive technology shift that is currently ongoing. It’s not too late…you can do it! This technology shift, sometimes called the 4th Industrial Revolution, is only in its infancy.

We’ve only just started?

Read more

3 Manufacturing Technology Trends for 2018

Your manufacturing facility may look very different in the years to come. The technological changes that started just a few years ago are becoming readily available and more affordable in 2018. It’s time to start thinking of how you, too, can take advantage of Industry 4.0, aka the “smart factory”. Your company could become more efficient and your employees more productive when you take advantage of some of the technology that is changing the manufacturing industry. Read more

NIST compliance: it’s just good cybersecurity practice

NIST compliance

We all know that cybersecurity risks are not going away. The truth is, they’re only getting worse. Cyber-criminality is an industry, with a lot of money to be made. And as we’ve seen from the news about security breaches lately, they’ll take just about anything they can get their hands on!

The government has a plan!

Hmm…that sounds a little scarier than it is and not completely accurate. The National Institute of Standards and Technology (NIST) is a government agency responsible for maintaining cybersecurity standards for all government agencies. As you may know, they have created a set of standards for non-governmental organizations that handle Controlled Unclassified Information (CUI), NIST 800-171. They’ve created the standards, now you have to create the plan.

What is NIST compliance?

Read more

IT Direct on Connecticut Technology Council Board of Directors

IT Direct is excited to announce that our CEO Ari Santiago has been elected to the Board of Directors of the Connecticut Technology Council.

“I am honored to join such a passionate and focused group of leaders with great goals for our state and the future of technology and innovation,” said Ari Santiago.

The Connecticut Technology Council (CTC) strives to make Connecticut a vibrant location for innovation and growth by pursuing strategic initiatives designed to bolster Connecticut’s tech-talent pipeline, support companies at every stage of growth and development, and advocate for the best in tech infrastructure development.

Ari will be working with the CTC to promote technology and innovation in all industries. He brings to the Board his expertise in technology and infrastructure. Ari hopes to help educate Connecticut companies on the technology they need to work more efficiently and effectively and to prepare for the future.

For more information on the Connecticut Technology Council, please visit www.ct.org.

IT Direct Awarded 2018 Best Places to Work in Connecticut

Great news! IT Direct was recently named as one of the 2018 Best Places to Work in Connecticut. It’s the second year in a row they have been awarded this honor.

“We are so honored, again, to be named one of the Best Places to Work in Connecticut,” said Ari Santiago, founder and President of IT Direct. “One of our core values at IT Direct is ‘Great People’. To us, these means that every day we strive to value and appreciate the individuals that make up our team, encouraging ourselves and others to grow and succeed. Our employees are our biggest asset. They move our company forward, which, in turn enables our clients’ growth as well. We look forward to another year, continuing to make our company a wonderful place to work and grow.” Read more

Security flaws Spectre and Meltdown – what you need to know!


As you may have already heard in mainstream publications or on social media, computer researchers have recently found security flaws in the CPUs of most modern computers. These flaws, known by the names Spectre and Meltdown, are the results of design flaws in the hardware which is found in PCs, Apple, networking equipment and more. These flaws have actually been there for years, but until recently were both unknown and unexploited. This security issue affects almost every computer, server, and personal device. The hardware bug allows malicious programs to steal data that is being processed in your computer’s memory, making password managers, emails, messaging, documents, photos and more, vulnerable.  Read more

IT Direct Superheroes

A standalone IT person can only do so much. While they are keeping you up and running, who is ensuring that IT is giving you a competitive advantage?

Your IT needs to not only work, it needs to keep you efficient and productive, safe and secure, and ready for the future of your business.

Our IT Superheroes make sure your technology leads you into the future!

Please contact us or give us a call at 860-249-1200 to learn what our superheroes can do for you.

Highest Call Volume – Greatest Reviews!

Shout out to our team!

Last week was our highest call volume of 2017 with 522 calls! That’s 29% more than the previous week!

We wanted to take a moment to shout out to our fantastic team, especially the Triage Team, who handled these calls with such patience and kindness. The entire Tech Team pitched in to help out too, answering and resolving calls. Teamwork at its best!

Even with the high pressure of enormous call volume, our team received incredibly positive and happy reviews from our clients. This truly shows the outstanding work our coworkers do each and every day! Here are some of the comments we received last week – it was so hard to pick and choose the best, there were so many to choose from!   Read more

IT Direct Receives Marcum Tech Top 40 Award: 40 Fastest Growing Tech Companies in CT

WEST HARTFORD, CT  September 15, 2017 – IT Direct is proud to announce that the Connecticut Technology Council and Marcum LLP have again named IT Direct to their Marcum Tech Top 40 list of fastest growing technology companies in Connecticut.

The Marcum Tech Top 40 has honored over 360 Connecticut technology companies since 2008. These companies have at least $3 million in annual revenue and a demonstrated record of revenue growth in each of the preceding four years. IT Direct has won this award three times now!

It is thanks to our hard working, focused, and determined team that we continue to have the success and growth that has earned us this award. We recognize their dedication to IT Direct’s values and mission. We’d also like to thank our clients for continuing to put their trust in us and to believe in the value we provide to their organizations. We look forward to continuing the partnerships we have developed over the years and know that new partnerships are right around the bend.   Read more