Entries by IT Direct

Highest Call Volume – Greatest Reviews!

Shout out to our team! Last week was our highest call volume of 2017 with 522 calls! That’s 29% more than the previous week! We wanted to take a moment to shout out to our fantastic team, especially the Triage Team, who handled these calls with such patience and kindness. The entire Tech Team pitched […]

Intellectual Property and Digital Asset Protection Workshop on October 6th

IT Direct President, Ari Santiago will be giving a workshop at the Farmington Marriott on October 6th. It’s titled: Intellectual Property and Digital Asset Protection Workshop This interactive seminar aims to provide you an opportunity to learn and to discuss practical and legal strategies for protecting your company’s IP and sensitive data from internal and […]

IT Direct: Inc. 5000 Honoree For Fifth Consecutive Year

WEST HARTFORD, CT, August 16, 2017 – IT Direct would like to announce that Inc. magazine has named IT Direct to its exclusive “Honor Roll” of Inc. 5000 companies, in recognition of its designation as one of America’s Fastest-Growing Private Companies for the fifth consecutive year, an exceptional feat. Fewer than a tenth of all […]

Important Information About A Serious Security Risk

Over the last week, we have seen an increasing number of email scams. The way these are constructed makes them impossible to fully prevent (even with all of our proactive monitoring and safeguards) and, as a result, it is critical that we all take note of these important reminders: Don’t respond to emails asking for […]

Will you be left behind?

Kodak. Yahoo. What do these companies have in common and why does it matter to you? They’re examples of companies who didn’t look at where technology was going and didn’t embrace what people wanted. Below is a short clip of Ari Santiago, President of IT Direct, at the recent 2017 Marcum Long-Term Care Symposium. Hear […]

Quality Changes!

I have some exciting news! Changes are afoot at IT Direct to drive more value to you and it’s all because of your feedback. Although all of our survey scores are well above industry norms, the area we are most asked to improve is in turn back reduction / first time accuracy improvement. To drive […]

Backup Your Business Needs

If you own a small business, it’s more than likely that most of your data is now stored and managed digitally. It’s been years since using technology in the workplace was considered innovative; at this point, using technology in the workplace is less of a luxury and more of an expectation – and in many […]