IT Direct’s Worry Free Remote Management™ has one simple goal:

To deliver IT support and management services that proactively meet your needs.

Worry Free Remote Management™ was designed to perform many IT support and maintenance tasks remotely, efficiently and non-intrusively.

• You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.

• You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.

• You’ll receive fast response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.

Here are the Key Benefits to you & your Network with our Worry Free Remote Management™

IT Asset Management
Identifies, audits and manages workstations, servers, printers and routers. Groups your assets by operating system, application or location for ease of management.

Hardware Inventory
Collects, stores and analyzes detailed information about your computer’s hardware assets and their configurations.

Software Inventory
Collects, stores and analyzes detailed information about your computer’s installed applications.

Remote Control
Simplifies and speeds up support by letting technicians control remote computers, servers, and network devices over the internet or on the network.

Software Deployment
Groups and deploys tools and services to your company/organization without needing to schedule interruption to your end-users.

Patch Management
Identifies, approves, and updates or ignores software patches and hotfixes for a single work station or a group of machines.

Storage and Backup Management
Accurately monitors backup job status in real time, from a centralized dashboard. Performs on-demand actions such as disable, enable, create, edit, delete, start or cancel backup jobs.

Print Management
Initiates, stops, or resumes print activity. Accesses information on ink level, paper level, and number of pages printed.

Network Monitoring
Discovers, monitors, and controls critical items in your infrastructure through powerful monitors and scripts.

Antivirus Management
Detects the health and status of all of your major antivirus products from a centralized dashboard.

Mobile Access
Gives us the ability to resolve issues from a device in the palm of our hands. We can work from anywhere, at any time.

For a demo or to learn more – contact IT Direct at: Phone: 860.656.9110