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IT Direct works exclusively with professional services companies, including architectural and law firms, advertising agencies, medical practices, engineering firms, insurance agencies and non-profit organizations. Most of our clients are businesses with between 10 and 500 employees. Whether we provide complete tech outsourcing services or work with our clients’ in-house IT department, we are known for our responsiveness and for adding value at every turn.
Our company fills a demand in the marketplace created by mid-size companies with sophisticated technical requirements that seek more personalized service than global technical companies offer. We provide more sophisticated and professional services than can be garnered from small single person operations or large chain firms targeted towards home users. We help our clients focus on their core competencies by giving them the technical power they need to help them work as intelligently as possible.
By focusing in the professional service fields, we have developed an expertise in proactively anticipating the technology requirements of our clients. IT Direct has designed an effective yet time-efficient method for monitoring and measuring clients’ networks. This often leads to discovering and eliminating potential problems before they lead to costly down-time. When problems do occur, we are responsive and concerned with maintaining our clients’ productivity.
Where IT Direct excels however, is in understanding the areas of IT that are most critical for our clients, both for their immediate and their long-term success. We ensure that clients are able to receive and respond to email on their phones, to access their work stations remotely, and to connect with their satellite offices. For us, it’s about making technology work so our clients can achieve their business goals.
We design, implement, and maintain networks that support Internet access, email, document creation and saving, backup and restore data, promote interoffice communication, and security. Our staff also serves as an effective intermediary with our clients’ industry-specific applications and their proprietary support contracts, including case management software, electronic medical record (EMR) software, CAD, and other programs. Drawing on our knowledge of our clients’ systems, we properly navigate potential issues, eliminate the frustration of waiting on hold, and ask and answer appropriate questions to restore up-time as soon as possible. |
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