It begins with our 5-Point Pledge™ to you:
1. Guaranteed 15 Minute Response
When your computer network goes down in the middle of a busy workday, you need it fixed immediately, so we commit to having a technician qualified to fix your issue working on it within 1-hour. Also, believing that prevention is better than a cure, we offer remote monitoring 24 hours a day, 7 days a week to prevent problems before they interfere with your business.
2. The individual attention you deserve
Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated network engineer and a technician, as well as a team of back-up support to ensure you get the highest level of service. You can also count on the owner to get involved with your big projects to make sure you are getting the best solutions and highest level of service possible.
3. Plain English
We’ll make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so.
4. Heroic Staff
We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. We send them to training on our time, so you don’t have them learning on yours. You won’t find a better qualified team of professionals anywhere.
5. Business Minded Approach
All of our engineers are trained to find the highest value solution to your problem without sacrificing quality. We look for the highest value solution – meaning that we’ll help you invest the dollars that are necessary, and not one dollar more.
An outside firm recently completed extensive surveying of our clients and one of our clients shared the following – which we hope sums up our business:
“IT Direct makes us feel like we are their only client.”
IT Manager, Connecticut Science Center
That is our goal and the way we want you to feel about your IT Direct experience. We’d love for you to join our family of clients.